Panasonic KX-NS1000 Feature Manual page 68

4.1.10 Call Transfer
Idle Line Access no. + Phone no.
Trunk Group Access no. + Trunk Group no. + Phone no.
Extension of Another PBX (via TIE Line, Access with PBX Code)
Extension of Another PBX (via TIE Line, Access without PBX Code)
*1 If the transfer destination does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the transfer
destination.
Conditions
•
When an extension is transferring a party to another destination, the party will be in consultation hold until
they reach the transfer destination. (® 4.1.21 Consultation Hold)
•
If Music on Hold is enabled, music can be sent to the held party while the call is being transferred (®
13.1.4 Music on Hold). It is programmable whether a ringback tone or music is sent to the caller.
•
If the transfer destination extension has set FWD to an outside party, the call will be transferred to the
outside party. (® 7.1.6 FWD (Call Forwarding))
•
Class of Service (COS) programming determines the extensions that are able to transfer a call to an outside
party. COS can also prohibit transferring to an extension of another PBX via the TIE line service using the
PBX code method (Access with PBX Code). (® 15.1.12 PRIVATE NETWORK FEATURES)
•
One-touch Transfer
One-touch Transfer can be performed by pressing a One-touch Dialing button that has been assigned the
TRANSFER command and the telephone number of the transfer destination. This is useful for transferring
calls to an outside destination. (® 13.1.2 MEMORY DIALING FEATURES)
•
Automatic Transfer by SDN Button or DSS Button
Pressing an SDN button or DSS button during a conversation with an extension or outside party can
automatically transfer the call to the specified destination (® 15.1.4 PDN (Primary Directory Number)/
SDN (Secondary Directory Number) Extension). It is possible through system programming to prevent this
feature from operating for extension to extension calls.
•
Transfer to Busy Extension using Queuing (Camp-on Transfer)
Through system programming, it is possible to enable the transferring of a call to a busy extension without
needing to send a call waiting notification, based on the transferring party's COS setting. The transferred
call will be placed in a queue.
This feature is not available for SIP extensions.
•
When transferring a call from an analog CO line, users are strongly recommended to perform a screened
transfer, so that the outside caller is not automatically connected to an extension using Hands-free
Answerback when the extension user is absent.
•
If a KX-UT series SIP phone user disconnects a call while the party to be transferred is still on consultation
hold (i.e., has not been transferred), Hold Recall is heard at the extension immediately (® 4.1.4 Call
Hold). On other types of extensions, Hold Recall is heard after the Hold Recall timer expires.
•
This PBX supports the Blind transfer feature found on some SIP phones. For details, refer to the phone's
documentation.
PC Programming Manual References
10.2 PBX Configuration—[2-2] System—Operator & BGM—
10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone—
Recall
10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CO & SMDR—
CO
68 Feature Manual
Destination Availability
BGM and Music on Hold—Sound on Transfer
Document Version 2016-03
Recall—Transfer
Transfer to