Troubleshooting For Software Problems; Cannot Receive Data - Brother DCP-7080 Service Manual

4.4 Troubleshooting for Software Problems

End users can solve problems related to software, for instance, printing is not possible from a
computer although test print or Printer Setting print can be performed from the machine, as
long as they follow the User Check items. If the problem still cannot be solved, implement
each procedure according to the step numbers in the tables below.

4.4.1 Cannot receive data

<User Check>
- Check that the USB cable or LAN cable is not damaged.
- When using an interface switch, check that the correct machine is selected.
- Check the relevant section in the User's Guide.
- Check the driver settings.
- Reset the machine to the default settings. (Refer to the User's Guide.)
Step
Machine connection
1
Main PCB failure
2
*
Check the Product ID on a Macintosh according to the following procedure:
(1) Select "About This Mac" from the "Apple" menu.
(2) Press the "More Info..." button in the "About This Mac" dialog box.
(3) Select "USB" at the bottom of "Hardware" in the "Content" on the left side of the
screen.
(4) Select "DCP-XXXX", "HL-XXXX" or "MFC-XXXX" in the "USB Device Tree".
(5) Check the "Product ID" under "DCP-XXXX", "HL-XXXX" or "MFC-XXXX".
Product ID (hexadecimal)
DCP-L2500D
DCP-L2520D
DCP-L2520DW : 0322h
DCP-L2540DN : 0326h
DCP-L2540DW : 0328h
DCP-L2560DW : 0329h
HL-L2380DW
MFC-L2680W : 03BBh
MFC-L2700D
MFC-L2700DN : 03BCh
MFC-L2700DW : 0331h
MFC-L2720DW : 0337h
MFC-L2740DW : 0320h
Cause
: 0321h DCP-7080
: 0324h DCP-7080D
DCP-7180DN : 0369h
MFC-7380
MFC-7480D
MFC-7880DN : 036Dh
: 0330h
: 0373h
2-78
Remedy
For Macintosh, check the Product ID*.
When it is wrong, update the firmware.
Replace the main PCB ASSY.
: 0368h
: 0367h
: 036Bh
: 036Ch
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