Huawei TE40 Administrator's Manual page 145

HUAWEI TE40&TE50&TE60 Videoconferencing
Endpoint
Administrator Guide
Problem
Your site cannot
place a call to a
remote site using
the IP address of the
remote site.
Issue 01 (2013-09-30)
Possible Cause
will receive a message from
the GK indicating that your
site has not registered with the
GK, and the call cannot be set
up.
The local or remote endpoint
is not connected to an IP
network.
The local or remote endpoint
is not connected to an IP
network.
NAT settings are incorrect.
Specifically, the local
endpoint is on a private
network while the remote
endpoint is on a public or
different private network.
Check whether your endpoint
can communicate with a
public network. If the
endpoint cannot, NAT settings
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12 Troubleshooting
Solution
1. Verify that the endpoint is
connected to an IP network.
Specifically, the LAN indicator
on the rear panel of the
endpoint is steady green.
2. From the remote controlled UI,
choose Advanced >
Diagnostics > Network Test.
Enter the IP address of the
remote site and start a Ping
test. If the Ping test fails, a
network error has occurred. In
this case, contact the
administrator.
3. From the remote controlled UI,
choose Advanced > Settings >
Network > IP. Verify IP
network settings.
1. Verify that the endpoint is
connected to an IP network.
Specifically, the LAN indicator
on the rear panel of the
endpoint is steady green.
2. From the remote controlled UI,
choose Advanced >
Diagnostics > Network Test.
Enter the IP address of the
remote site and start a Ping
test. If the Ping test fails, a
network error has occurred. In
this case, contact the
administrator.
3. From the remote controlled UI,
choose Advanced > Settings >
Network > IP. Verify IP
network settings.
Choose Advanced > Settings >
Network > Firewall and verify
NAT settings.
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