Conference Control - Huawei TE40 Administrator's Manual

HUAWEI TE40&TE50&TE60 Videoconferencing
Endpoint
Administrator Guide
Problem
A predefined
conference fails to
be initiated on the
endpoint.

Conference Control

Table 12-9
conference control.
Table 12-9 Methods for troubleshooting conference control problems
Problem
While the endpoint
Issue 01 (2013-09-30)
Possible Cause
The endpoint is disconnected
from an IP network.
 Your site is set to pay for
the conference but does
not have sufficient account
balance.
 Another site is set to pay
for the conference but does
not have sufficient account
balance, or account
number or password
entered is incorrect.
Multiple conferences are
currently being held while
port resources on the
videoconferencing system are
insufficient.
The SiteCall account for using
the 4E1 lines is incorrect.
lists the troubleshooting methods for common problems you may encounter during
Possible Cause
A site in the conference is being
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12 Troubleshooting
Solution
1. Verify that the endpoint is
connected to an IP network.
Specifically, the LAN indicator
on the rear panel of the
endpoint is steady green.
2. From the remote controlled UI,
choose Advanced >
Diagnostics > Network Test.
Enter the IP address of the
remote site and start a Ping
test. If the Ping test fails, a
network error has occurred. In
this case, contact the
administrator.
3. From the remote controlled UI,
choose Advanced > Settings >
Network > IP. Verify IP
network settings.
Enter the correct account number
and password and top up the
related account.
Wait until the resources are
available. Alternatively, reduce the
number of sites attending the
conference and then add sites as
required after the conference is
held successfully.
Contact the videoconferencing
system administrator to resolve
this problem.
Solution
Ask the chair site to stop
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