Troubleshooting; General Troubleshooting Actions; Viewing Service Tickets - Fujitsu ETERNUS CS800 S6 User Manual

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Troubleshooting

This chapter describes the status and problem reporting features of the ETERNUS CS800 as
well as problems you might encounter during setup and operation of the system.
Corrective information is provided to help you resolve these problems.
For for information about troubleshooting the ETERNUS CS800, see the following sections:
"General Troubleshooting Actions" on page 432
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"Viewing Service Tickets" on page 432
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"Checking Hardware Status" on page 433
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"Downloading a System Diagnostics File" on page 433
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"Common Problems and Solutions" on page 433
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"Start-up Problems" on page 434
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"Hardware Problems" on page 434
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"Ethernet Network Problems" on page 436
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"Replication Problems" on page 438
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"Temperature Problems" on page 438
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15.1 General Troubleshooting Actions

For information about general troubleshoot actions you can take, see the following
sections:
"Viewing Service Tickets" on page 432
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"Checking Hardware Status" on page 433
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"Downloading a System Diagnostics File" on page 433
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15.1.1 Viewing Service Tickets

Service tickets include time and date information, status (open or closed), information
about each error, and links to recommended troubleshooting procedures. The ETERNUS
CS800 generates service tickets according to the following scenarios:
If the component associated with the problem does not have an open service ticket,
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the ETERNUS CS800 opens a service ticket for the component and reports the problem
in a service ticket.
ETERNUS CS800 432