Checking Hardware Status; Downloading A System Diagnostics File; Common Problems And Solutions - Fujitsu ETERNUS CS800 S6 User Manual

If the problem reoccurs, the ETERNUS CS800 logs the number of times that it detects
l
the problem in the existing report.
If a different problem occurs with the same component, the ETERNUS CS800 adds a
l
new report to the same service ticket.
If a problem occurs with a different component, the ETERNUS CS800 uses the above
l
scenario to open a new service ticket for the component or report the problem in an
existing service ticket associated with the component.
To access the Service Tickets page, click the Alerts menu, and then click the Service Tickets
tab.
For more information about working with service tickets, see

15.1.2 Checking Hardware Status

The Hardware page allows you to view information about the hardware components of
the ETERNUS CS800. You can view the overall status of the node as well as detailed status
information for components such as the system board, Fibre Channel adapters, network
ports and storage arrays.
To access the Hardware page, click the Status menu, and then click the Hardware tab.
For information about using the Status page, see

15.1.3 Downloading a System Diagnostics File

The System Diag File page allows you to generate and download a system diagnostics file.
This file contains the diagnostic logs for all of the system components.
To access the System Diag File page, on the Diagnostics page, click the System Diag File
tab.
For information about downloading the system diagnostics file, see
page 416.

15.2 Common Problems and Solutions

The troubleshooting information in this section covers the following topics:
"Start-up Problems" on page 434
l
"Hardware Problems" on page 434
l
"Ethernet Network Problems" on page 436
l
"Replication Problems" on page 438
l
"Temperature Problems" on page 438
l
ETERNUS CS800
15.2 Common Problems and Solutions
"Service Tickets" on page
"Hardware" on page 381.
"System Diag File" on
408.
433