Tac Smart - Telephony Advanced Control - Siemens HiPath 1100 Series Programming Manual

TAC Smart - Telephony Advanced Control

Step by Step
TAC Smart - Telephony Advanced
Control
The TAC SMART (Telephony Advanced Control) is
designed to fit the needs of the telephony market by
simplifying operations and improving the quality of
services provided. Complete control of the telephone
using Windows interface (make calls, answer and trans-
fer calls, call forwarding, and so on... ).
Analog Extension: With TAC Smart analog extension
users have access to various facilities that up to now
were only available to system telephone users, Caller ID
being one of them.
Fast Access: Each user can create a list of most
frequently used extensions and make calls simply by
selecting one. The user can also use this list to check
the extension status: busy or free.
Caller List:Whether the user's machine is on or off, the
last 100 calls are stored in the server: calls answered,
lost or made. All extension activity is recorded.
Customers Come First: TAC Smart provides two
Speed Dialing phonebooks: a System Speed Dialing
available to all TAC users, and an Individual Speed
Dialing that displays all customer information before a
call is answered.
Call Pickup: All incoming calls to a user's Pickup Group
are shown on the screen, including source, destination,
and hold time. You can answer calls and easily forward
them to another extension within the company.
Architecture:TAC's operation is based on a Client/
Server architecture. The server is connected to the C.O.
via an ADSL module or a serial interface. It can then
exchange signals with the C.O. and receive all informa-
tion about an extension, including its status. Whenever
any activity occurs, the server sends a command to the
extension's client-PC via LAN. When the server
receives a command from the client-PC, it sends it to
the exchange.
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