Programming an Extension
Step by Step
0 0
48
Enter the number for the extension connected to the
answering machine/messaging equipment (e.g., 15/
105)
or
*
Enables to send music from an external music source
to the UCD Queue (default).
Press this key.
#
Initial state for Programming Mode.
UCD Queue Size
When all UCD Group agents are busy or unavailable,
calls to a UCD Group are placed on a waiting queue.
Calls are distributed among group members according
to priority and waiting time on the queue.
Messages or music can be played for callers that are
waiting.
This setting specifies the size of the UCD queue for
each UCD Group. The default setting for UCD Groups is
99 queue positions.
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
0 2 5
Enter the UCD Subscriber Group number (e.g., 790).
...
Set the size of the UCD Queue for a specific UCD Group
9 9
(00 to 99 positions).
Enter the next UCD Subscriber Group number
or
Press this key.
#
Initial state for Programming Mode.