Override; Silent Monitoring - Siemens HiPath 1100 Series Programming Manual

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Override

This settings allows an extension to override another
extension when there is a conversation in progress.
When this is done, the call that is overridden receives a
warning tone.
In UCD Groups, Line Attendants can override without a
beep the extensions of Agents that are logged in. Thus
a group Supervisor can assess how clients are being
treated.
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
4 4
Enter the extension number (e.g., 12/102).
or Enter a permission type:
1
= Without permission to override (default)
0
= with permission to override and sending warning
1
tone
Enter the next extension number
or
Press this key.
#
Initial state for Programming Mode.

Silent Monitoring

This feature allows an extension to override another
without sending a warning signal to the parties having a
conversation (available only for certain countries.)
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
0 4 6
Enter the extension number (e.g., 11/101).
Within the system, an Override has the same
limitations as a Conference or Silent Monitoring,
that is, a maximum of 2 simultaneous overrides
are allowed. Note: The Silent Monitoring feature
is ticketed as an Override.
Programming an Extension
55