Panasonic BM-ET200 Operating Instructions Manual page 82

Problem
Enrollment/Recognition is
invalid.
Voice guidance is not heard.
All the five lamps of guide
indicator and result indicator
light up.
Buzzer sound is heard and
all of the distance indicator
and result indicator are blink-
ing.
All the five lamps of guide
indicator is lighting, but the
iris reader does not work.
External strage device is not
detected.
82
Check item
• You may not have opened your eyes
widely during capturing.
• You may have been looking above or
below the mirror.
• You may have moved quickly during cap-
turing.
• Light has been reflecting on the glasses.
• The contact lenses may have not been in
the appropriate position.
• You may have been wearing color con-
tact lenses.
In the following cases, the recognition/ enroll-
ment will fail.
• You have closed your eyes or not opened
your eyes widely enough during captur-
ing.
• You were wearing sunglasses whose lens
color is too deep to be captured.
• Smudges were on the glasses.
• You were not looking at the mirror during
capturing.
• Your position is too near or too far from
the iris reader to be captured.
• The audio level of voice guidance may be
set to the minimum.
• The voice guidance may be set to "Mute"
by the administration software.
• The iris data may be being distributed to
the iris reader, or the iris reader may be
being reset. The operation of the iris
reader will be available after waiting for a
while. (In the maximum case, it takes
approx. 5 minutes.)
• If the iris reader still cannot be operable,
the operation of the iris reader will be
stopped by the settings of the administra-
tion software.
The "tamper detection" mode is activated.
The iris reader may be set to the "enrollment"
mode.
Is the device formatted by the FAT32 form?
Remedy
Refer to pages 68 and 80.
Refer to system administrators.
Refer to system administrators.
Refer to system administrators.
Refer to system administrators.
–