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7. RESTORING THE FACTORY-SHIPPED CONDITION USING A RECOVERY DVD
7.3.2 Errors generated during a restoration process and their corrective actions
When an error occurs during a recovery operation, record the error message and the error
code displayed on the window, and then contact the system administrator. Then, take action
as shown in the following table. If you take the corresponding action but the operation is not
successful, or if the No. 8 error message is displayed, contact our sales representative.
No.
1
Retry time out. Please refer to the INSTRUCTION
MANUAL.
2
Image file is not found. Please refer to the
INSTRUCTION MANUAL..
3
Drive failed or not connected. Please refer to the
INSTRUCTION MANUAL..
4
Failed to access the drive. Please refer to the
INSTRUCTION MANUAL..
5
Failed to assign drive letter. Please refer to the
INSTRUCTION MANUAL..
6
Failed to read from Product Recovery DVD.
Please refer to the INSTRUCTION MANUAL..
7
Recovery failed. Please refer to the
INSTRUCTION MANUAL..
8
Recovery invalid. Please refer to the
INSTRUCTION MANUAL..
9
Drive capacity is not enough. Please refer to the
INSTRUCTION MANUAL..
10 The capacity of drive is not equal.
Table 7-1 List of errors of the recovery operation
Error message
• Check the integrity of the system drive.
(Read/Write tests and so on)
• Retry a recovery process.
• Check the integrity of the recovery DVD.
(Read tests and so on)
• Check if the DVD drive works properly. (Read
tests and so on)
• Check if the system drive is connected
correctly.
• Check the integrity of the system drive.
(Read/Write tests and so on)
• Check that any devices unnecessary for a
recovery process are connected. If connected,
remove them.
• Check if the DVD drive is connected correctly.
• Check the integrity of the recovery DVD.
(Read tests and so on)
• Check if the DVD drive works properly. (Read
tests and so on)
• Retry a recovery process.
• Contact our sales representative.
• Check the size of the system drive.
• Install drives that have the same capacity.
7-12
Action
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