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9. TROUBLE SHOOTING
(20) The equipment cannot be shut down.
a) The drive access lamp is on or flashing.
<Possible cause>
The shutdown process is simply taking a long time.
<Action>
1. Wait until the shutdown process finishes.
b) other than a)
<Possible cause>
The OS has frozen.
<Action>
1. Press the reset switch to collect a memory dump. Then restart the equipment. When you
request an analysis of the memory dump (a service provided for a fee), save the log after
you restart the equipment (see "8.4 Maintenance Operation Commands") and contact our
sales representatives.
2. If you cannot restart the equipment at step 1, turn off the power of the equipment according
to the instructions in <Forcibly terminating the equipment> below.
3. If executing step 1 does not resolve the problem, remove all USB devices except a keyboard
and mouse as well as all extension boards when the power is off and then start the
equipment.
<Forcibly terminating the equipment>
If the shutdown fails, press the power switch for at least four seconds. The power is turned off
and the product goes into the standby mode.
(21) The time of the equipment lags.
<Possible cause>
The Secure Time function cannot obtain the correct time because the equipment is used
without connecting to the internet.
<Action>
1. Use the following procedure to disable the Secure Time function:
i) Right-click the Start button, and then click Run.
ii) In the Run window, enter regedit, and then click OK.
iii) In the displayed window, click HKEY_LOCAL_MACHINE > SYSTEM >
CurrentControlSet > Services > W32Time > Config in order.
iv) In Config, right-click UtilizeSslTimeData, and then click Modify.
v) Change the value of the value data to 0, and then click OK.
vi) Manually adjust the time, and then restart the equipment.
< NOTE >
If the OS time is set ahead of the current time and you correct the BIOS time, the corrected
time might not be applied to the OS time. In such cases, correct the OS time.
9-18
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