User Id Mailboxes - Toshiba Stratagy IVP8 Installation And Maintenance Manual

How Stratagy Operates
How Stratagy Processes

User ID Mailboxes

Stratagy processes a User ID mailbox (see
•
User ID mailbox field settings
•
Whether an Answer, Busy, or RNA condition exists.
How Stratagy Processes User ID Mailboxes
1. Start – Stratagy directs the call to this User ID.
2. Do Not Disturb – Stratagy determines whether the User ID mailbox field Do Not Disturb is
On.
•
Yes – Stratagy directs the call to the RNA greeting and proceeds with the RNA condition.
•
No – Stratagy determines whether Call Screening is On.
3. Call Screening – Stratagy determines if Screen Calls is On.
•
Yes – Stratagy records the caller's name and then proceeds to dial the Extension.
•
No – Stratagy dials the Extension.
4. Evaluate Extension – Stratagy determines if the
•
Yes – Stratagy suppresses the normal process. Stratagy processes the Token Programming
Language, then proceeds to the RNA condition. If there is an error during processing,
Stratagy follows the Done chain of the Company Greeting User ID.
•
No – Stratagy places the call on transfer hold, dials the digits in the User ID's extension
field, then proceeds to the Answer, Busy, or RNA condition, as appropriate (see
Table 5-1 Call Flow
Answer
Stratagy determines if ID Call is Yes.
Yes – Stratagy plays the user's
recorded name. If the
recording does not exist,
Stratagy plays a tone.
Stratagy proceeds to Call
Screening.
No – Stratagy proceeds to Call
Screening.
Call Screening – Stratagy
determines if Screen Calls is On.
Yes – Stratagy plays the name
the caller recorded.
No – Stratagy connects the
caller.
5-8
Figure 5-2) based on:
Extension
Busy
Stratagy determines if the Busy
chain is defined.
Yes – Stratagy follows this User
ID's Busy chain.
No – Stratagy proceeds to play
the busy greeting.
Play Busy Greeting – Stratagy
determines if there is a custom busy
greeting.
Yes – Stratagy plays the user's
custom busy greeting.
No – Stratagy plays the system
busy greeting.
's first character is @.
Ring No Answer
Stratagy determines if the Ring No
Answer chain is defined.
Yes – Stratagy follows the User
ID's Ring No Answer chain.
No – Stratagy plays the current
greeting.
Play the Current Greeting –
Stratagy determines if there is a
custom greeting.
Yes – Stratagy plays the user's
custom greeting.
No – Stratagy plays the system
greeting.
Stratagy I&M
Table 5-1).
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