Auto Menu Examples; Time Of Day Greetings - Toshiba Stratagy IVP8 Installation And Maintenance Manual

Auto Menu Examples

The following examples are included in this section:
•
"Time of Day Greetings" on page 8-21
•
"Holiday Greetings—Same Day Each Year" on page 8-24
•
"Holiday Greetings—Different Day Each Year" on page 8-25
•
"Extension Change" on page 8-26
•
"Unsupervised Conferencing" on page 8-27

Time of Day Greetings

You can program Stratagy so that your company has different greetings for mornings, afternoons,
evenings, and weekends.
Program Example
In the following example, the User ID 990 (Company Greeting) assumptions are as follows.
The greetings:
Greeting 1 plays: "Thank you for calling Toshiba."
Greeting 2 plays: "Good morning. Thank you for calling Toshiba."
Greeting 3 plays: "Good afternoon. Thank you for calling Toshiba."
The schedules:
morning greeting schedule starts at: 8:00 a.m. Monday through Friday
afternoon greeting schedule starts at: 12:01 p.m. Monday through Friday
evening greeting schedule starts at: 5:01 p.m. Monday through Thursday
weekend greeting schedule starts at: 5:01 p.m. Friday
➤
To program the example
Scheduling the greetings includes defining the Auto records and recording the greetings for User
ID 990.
For the morning greeting, define the Auto record as follows:
Enabled
Change On (date)
Change At (time)
Every Month(s)
Every Day(s)
Every Hour(s)
Every Minute(s)
Restricted To (MTWTFSS)
Extension
Rings
Do Not Disturb
Call Screening
Greeting
Stratagy I&M 06/02
Yes
08/15/98
08:00 (8:00 a.m.)
0
1
0
0
YYYYYNN
(leave blank)
(leave blank)
On
Off
2
Customization Examples
Auto Menu Examples
8-21