Group/Chains Screen - Toshiba Stratagy IVP8 Installation And Maintenance Manual

Menus
Users Menu

Group/Chains Screen

Menu Bar
User's
Information
Chains/
Groups
Menus
Figure 6-3 Groups/Chains Screen with Sample Data
Table 6-3 Groups/Chains Screen Fields
6-14
See "Users Menu Field Descriptions" on page 6-5
See "Users Menu Field Descriptions" on page 6-5
Chain information for the User ID mailbox.
Chains are how you tell Stratagy what to do with a call when one of three specific
conditions apply: Done, RNA, Busy.
CAUTION! Avoid programming chains that contain loops. For normal Stratagy
operation, we recommend that you program all chains to eventually
end at System Administrator User ID 999 (which defaults to
disconnect, @H) and never change the User ID 999 default.
Stratagy, by enabling you to program chains, provides the flexible call routing solutions
needed for many varied customer applications. If you create a loop when programming
Stratagy with chains of User IDs, all Stratagy ports become busy and you must reboot
the system.
Conditions which create loops include:
•
The most common condition is usually triggered by no caller DTMF action followed
by a hang up.
For the following explanation, assume that the reserved User IDs are set to their
default values.
Operator User ID 0
Caller Instructions User ID 991
System Administrator User ID 999
Menu Bar
for a definition of the fields.
User's Information
for a definition of the fields.
Chains
4671
Stratagy I&M 06/02