Toshiba Stratagy IVP8 Installation And Maintenance Manual page 177

Customization Examples
Using Stratagy, you can customize User IDs to record messages from callers, provide information
to callers, or direct the flow of a call. With this type of flexibility, you can define virtually any call
handling method.
Stratagy provides reserved User ID mailboxes that have common features pre-programmed,
including future delivery and guest defaults. Notify contains templates (e.g., message waiting light
control and pagers) you can use for defining User ID Notify records.
This chapter provides examples, grouped by menu (i.e., Users, Notify, Auto), of some of Stratagy's
capabilities. Each example provides detailed information, including the programming and how it
works. For examples that use the Token Programming Language, each token is defined.
Note See Chapter 7 – Token Programming
language.
Some IVR tokens are not available for the Flash.
Users Menu Examples
The following examples are included in this section:
•
"Using a Status User ID to Check Message Count for Multiple User IDs" on page 8-2
•
"System Paging a User for Special Callers" on page 8-3
•
"System Paging for Ring No Answer" on page 8-4
•
"Switching and Maintaining Languages (IVP8)" on page 8-6
•
"Order Shipment Information" on page 8-9
•
"Holiday Greetings—Holiday Divert Mailbox" on page 8-11
•
"Transferring a Caller Directly to a Mailbox" on page 8-13
Stratagy I&M 06/02
for complete details about the Token programming
8
8-1