Gears - The Systematic Approach To Defining, Diagnosing And Solving Problems - Toro Greensmaster eFlex 1021 Service Manual

GEARS – The Systematic Approach to Defining,
Diagnosing and Solving Problems
Troubleshooting: GEARS – The Systematic Approach to
Defining, Diagnosing and Solving Problems
1. Gather Information
• Information reported by the customer
• Information observed by you
• Establish the "what, where and when" of the issue
2. Evaluate Potential Causes
• Consider possible causes of the problem to develop a hypothesis
• Narrow down the focus of the problem
3. Assess Performance
• Ensure that you have all the necessary tools for testing
• Test all potential causes of the failure
• Reevaluate and create a new hypothesis if necessary
4. Repair
• Return the unit to service by repairing, rebuilding, or replacing
5. Solution Confirmation
• Did the issue go away?
• Was the root cause of the issue correctly repaired?
• Are there any other new symptoms?
Page 3–2 Greensmaster ® eFlex 1021
20248SL Rev C