Dell PowerVault 124T DLT VS160 User Manual page 47

Troubleshooting: Dell PowerVault 124T DLT VS160 Autoloader User's Guide
The autoloader does not
turn on.
The front panel does not
display information, but
light indicators above
the front panel are
turned on.
The autoloader does not
communicate with the
host system through the
SCSI bus.
The tape drive responds
on the SCSI bus to the
host, but the autoloader
does not respond.
The autoloader does not
communicate with the
host system through the
Ethernet.
file:///T|/htdocs/stor-sys/124T/en/124tvs16/trouble.htm[12/5/2012 10:26:08 AM]
The power cable is defective
or the power source is
malfunctioning. The power
switch at the back of the
autoloader is not turned on.
A momentary power
interruption allowed the
autoloader to power off,
then back on prior to the
power supply being fully
discharged.
A problem within the SCSI
cabling path is preventing
communication.
A system configuration
problem is preventing
communication.
A problem with either the
Ethernet cabling or network
configuration is preventing
communication.
Check all outlets and power cables for proper connection.
Check the power switch at the back of the autoloader.
Contact support.dell.com.
On the front panel, press and hold the power switch for 15
seconds, then turn the rear power switch off. Wait 60
seconds and turn the rear power switch back on.
Contact support.dell.com.
Verify that the SCSI cables are connected to the rear of the
autoloader and that the correct LVD host controller card is
installed.
Verify that the SCSI cables are not damaged or crimped and
the total SCSI cable length is not exceeding the maximum
required length.
Verify that a LVD SCSI terminator is attached to both the
first and last SCSI device on the SCSI bus.
Verify that the autoloader SCSI ID is set to a unique SCSI
ID that is not used by any other SCSI device on the same
SCSI bus.
Verify that the host bus adapter is supported for use with
the Dell PowerVault 124T on support.dell.com.
Issue an Autoloader Reset either by using the
Management Unit Diagnostic
from the front panel.
Contact support.dell.com.
If the SCSI ID is unique, check SCSI cable and terminator
connections.
Verify that the host application and the device drivers are
installed with the most current patches to support the
autoloader.
Verify that LUN scanning is enabled on the host bus adapter.
Contact support.dell.com.
Verify that the Ethernet cable is connected to the correct
hub.
Verify the Ethernet configuration settings through the
panel LCD. If the DHCP server is available, Ethernet status
should indicate DHCP, otherwise, you must set a unique
static IP address and a sub-net mask. The static IP address
of the autoloader must be on the same sub-net as the host.
If connected directly to the host system, a cross-over cable
must be used.
Power off the autoloader by turning off the system from the
front panel LCD, wait at least 10 seconds, and turn it back
on.
Contact support.dell.com.
Remote
page or by turning off power
front