Dell PowerVault 124T DLT VS160 User Manual page 69

Troubleshooting: Dell PowerVault 124T DLT VS160 Autoloader User's Guide
Returning the Autoloader for Service
If you need to return the autoloader or a component of the autoloader for service, contact support.dell.com. The following
steps will help you to prepare the autoloader for shipment, remove the autoloader from a rack, and package the autoloader.
To prepare the autoloader for shipment
1. Remove all cartridges from the unit.
2. Power off the autoloader through the front panel.
3. Remove the power, Ethernet, and SCSI cables, and any terminators from the autoloader.
NOTE: Do not ship these items if you are returning the autoloader.
To Remove the Autoloader from a Rack
1. Loosen the two thumb screws that secure the loader to the front of the rack.
2. Using two people, or an appropriately rated mechanical lift, remove the autoloader from the rack by sliding the
autoloader out and supporting it from the bottom.
3. Place the autoloader into the original packaging box, or the packaging from the replacement unit.
Packing the Autoloader
Gather the original packaging material to pack the autoloader: the shipping box, two foam end caps, accessory package insert
(placed at the back of the unit), and the antistatic bag. You will also need packing tape.
1. Place the antistatic bag over the autoloader.
2. Place one of the foam end caps onto each end of the autoloader. Place the second foam insert onto the other side of
the autoloader and make sure the pieces fit snugly onto the autoloader.
NOTE: The foam end caps are not identical. Refer to the diagram on the box flaps for proper orientation.
3. Place the autoloader into the shipping box and push the front of the autoloader towards the front end of the box.
4. Insert the accessory package insert at the back of the unit.
NOTE: The accessory package insert is to be placed at the back of the unit, not the front. Refer to the diagram on
the box flaps for proper orientation.
5. Place any necessary paperwork on top of the autoloader inside the box.
file:///T|/htdocs/stor-sys/124T/en/124tvs16/trouble.htm[12/5/2012 10:26:08 AM]
application is compatible
with the WORM medium
format you are using.
- check that the medium is
bar-coded correctly for
WORM.