Dell PowerVault 124T DLT VS160 User Manual page 54

Troubleshooting: Dell PowerVault 124T DLT VS160 Autoloader User's Guide
68 Autoclean Move Failed
69 Drive Unload Retry
6D Drive Communications
Error
6E Drive Communications
Error
6F Loader Communication
Error
Code Update Error Types
70 Failed to Send CUP Cmd to
Drive / No Response From
Drive
71 CUP Send Failed
72 Drive Update Failed, Media
Present
73 Image Size in Header Too
Big
74 Block Erase Failed
75 Flash Program Failed
76 Header Corrupt
77 Checksum Error
78 Timeout During CUP
79 Reset During Drive Update
7A Unexpected Reset From
Drive
7B Unexpected Message From
PSP
7C Personality or Version
Check Failed
file:///T|/htdocs/stor-sys/124T/en/124tvs16/trouble.htm[12/5/2012 10:26:08 AM]
Check the Remote Management Unit autoclean Configuration settings.
Insure that a valid cleaning cartridge is located at the configured location.
Verify that the cleaning cartridge does not have labels or other matter
placed anywhere on the cartridge except where labels are expected to be
placed.
Try a different cleaning cartridge.
If the operation fails with two different cleaning cartridges, contact
support.dell.com.
Check the TapeAlert log for more specific drive error information. Refer to
Table 3 for recommended actions..
Verify that the cleaning cartridge does not have labels or other matter
placed anywhere on the cartridge except where labels are expected to be
placed.
Try to load a different piece of media.
Power cycle the autoloader using the front panel power button and retry
the operation.
If all previous steps fail, contact support.dell.com.
support.dell.com
Check
Check the TapeAlert log for more specific drive error information. Refer to
Table 3 for recommended actions.
Power cycle the autoloader using the front panel power button and retry
the operation.
If all previous steps fail, contact support.dell.com.
Verify the firmware images for both the autoloader and drive are the most
recent images located at support.dell.com.
Review the firmware update readme file provided with the firmware images.
Note: The recommended method for drive firmware update is through the
host SCSI interface using the DFU utility provided with the firmware
images. The recommended method for loader firmware update is through
the Remote Management Unit.
Verify all SCSI cable and terminator connections between the host and
autoloader.
Verify no media in drive during update.
Power cycle the autoloader using the front panel power button and retry
the operation.
If all previous steps fail, contact support.dell.com.
for PowerVault 124T firmware updates.