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19 Troubleshooting
Cannot access the unit via
the
URL of the
"Viewnetcam.com" service.
Authentication window
is displayed repeatedly.
It takes time to display
the screen.
Cannot access the unit from
a cellular phone.
104
Operating Instructions
•
Is the global address of unit (or router) notified to the
"Viewnetcam.com" service server?
Log into the "My Account" page of "Viewnetcam.com"
website (http://www.viewnetcam.com/) to check the
information of the registered unit. If the global address
is not displayed for the IP address, access the unit, and
register the user information for the
"Viewnetcam.com" service on the [DDNS] tab on the
"Network" page of the setup menu. In addition, check
the "Status" of "Viewnetcam.com" (on the [Status] tab)
and the system log (on the [System log] tab) of the
"Maintenance" page of the setup menu.
•
Is the user name and password changed?
While accessing the unit, when changing the user
name and password of another user logging into the
unit on another web browser, the authentication
window will be displayed each time the screen is
changed or refreshed.
•
Have you changed the [Authentication] setting?
When the [Authentication] setting has been changed,
close the web browser, and then access the unit again.
•
Are you accessing the unit in the HTTPS mode?
In this mode, the refresh interval becomes slower due
to decode procession.
•
Are you accessing another unit in the same local
network via a proxy server?
Configure the web browser to not use the proxy server.
•
Are two or more users browsing the camera images
simultaneously?
It may take time to display the screen or refresh interval
may become slower when two or more users browse
the camera images simultaneously.
•
Is the URL correct? Or is "/mobile" missing at the end
of the URL?
Check if the URL is entered correctly. When accessing
the unit from a cellular phone, it is necessary to enter
"/mobile" at the end of the URL that is used for the unit
access from a PC.
•
Is the SSL encryption method different from that of the
unit?
Select "HTTP" (Do not select "HTTPS") for "HTTPS" -
"Connection" on the "Network" page - the [Network]
tab, and access the unit again.
•
Did you access "http://" while using the HTTPS
function?
To use the HTTPS function, access "https://". It is also
necessary to enter the port number.
13.4.
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