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11
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Features of the Voice Processing
System
The VPS allows you to leave a message without having to
speak directly to the recipient. Similarly, the system will
handle all your calls and notify you when messages arrive
in your mailbox. The freedom gained through the use of
Voice Mail will permit you to increase productivity in both
the business and personal fields.
Voice Mail also allows you to make full use of your voice
as an information
tool. Urgency, surprise, and anger are
far more convincing vocally than on paper, and of course
do not require any preparatory paperwork - just sponta-
neous, natural speech.
Voice Mail Operation
There are three basic operations involved in the VPS:
receiving messages, mailbox
management,
and sending
messages.
Receiving messages
Mailbox Management
Whether you are in, out, or just do not want to answer the
phone, the VPS can take messages. The caller will be met
with a pre-recorded 'greeting' asking for certain informa-
tion, and perhaps at the same time will be told why you are
unavailable and when you shall return. The caller will then
be given simple instructions on how to start, end, review
and in some cases edit or revise a message (after record-
ing). Messages can be of any length you wish, depending
on what parameters you have set for your mailbox.
You can receive messages at any time of the day or night.
One of the many options
available
is whether to be
informed at certain, specified hours of the arrival of a mes-
sage, or whenever a new message arrives. A personal pass-
word (using the touch-tone keys of your telephone) gives
you access to your mailbox. You can then review your
messages and decide which to answer, keep for future ref-
erence, throw away, and so on. In addition, the contents of
the mailbox
can be scanned until a certain message is
found. All these commands are executed simply by press-
ing the touch-tone keys on your telephone. Should you
forget a function, voice prompts will remind you.
M-l-4
Introduction
Manager 's Guide
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