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Programming Manual for Digital Key Telephone System
300 & LDK-100
the supervisor's request for the UCD group
including the following group statistics:
- Total calls
- Number of unanswered calls
- Average and the longest queued calls
- Number and total time when all agents are busy
- Average ringing time before answer
- Average service time after answer
Operation
To monitor an agent's conversation at ACD
supervisor,
1. Call the busy agent and receive busy tone.
2. Press {ACD} flexible button.
3. The supervisor can monitor the agent, but will
not send audio to the agent.
To report ACD status,
1. Press the {ACD} flexible button.
2. Dial ACD Status Feature code.
(1- Status / 2-Database / 3-Duty / #-Print)
In the Status mode, the supervisor can
initialize the group statistics by pressing the
[MUTE] button.
Admin Programming
n
Station Group Assign (PGM 190)
n
Station Group Program (PGM 191)
n
ACD Print Enable (PGM 161-BTN 9)
n
ACD Print Timer (PGM 161-BTN 10)
n
ACD Clear (PGM 161-BTN 11)
Condition
1.
The user should assign a flexible button for
{ACD}.
[TRANS/PGM] + Flex. BTN + [TRANS/PGM] +
8* + [HOLD/SAVE]
2.
The user can see the group status by ACD
supervisor or by printing periodically to RS-
232C print.
3.
To print ACD statistics periodically, set the
ACD Print Timer (PGM 161-BTN 10: 10sec
base).
4.
The agents can also print and view the ACD
statistics as the supervisor (99A Upgrade)
AUTOMATIC PRIVACY
Description
As default, the system provides privacy on all
communications. If desired, the customer may
set to disable the Privacy feature, which will
allow stations to join in on existing CO line
conversations without invitation.
Operation
If privacy is enabled from a keyset,
Press a busy CO line button and busy tone will be
heard.
If privacy is disabled from a keyset,
Press a busy CO line button and the station is
connected to the conversation.
Admin Programming
n
Privacy (PGM161-BTN 5)
n
Privacy Warning Tone (PGM 161-BTN 6)
n
Override Privilege (PGM 113-BTN 4)
Condition
1. A station cannot override the other station
during a conference though the privacy of
conference station is disabled.
2. While Automatic Privacy is disabled, privacy is
still assured for intercom and conference calls.
3. A station can only override privacy-disabled
station.
4. Intrusion tone is provided to the stations when
another station accesses the line.
BATTERY BACK-UP, MEMORY
Description
The system database memory is protected from
power failure with a long-life (min. 5 years)
lithium dry cell battery. Should local power fail,
the battery will maintain the system memory and
proper operation of the system clock.
Condition
1.
The plus battery terminal should be properly
3-4
LDK-
System Features
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