Technical Support - Siemens SIDOOR ATD4 W Series System Manual

Introduction
1.4 Service and support
Figure 1-3
The configured manual can be exported in RTF, PDF or XML format.
Siemens content that supports the mySupport documentation can be identified by the
"Configure" link.
1.4.6

Technical support

Description
Your routes to technical support (https://support.industry.siemens.com/cs/ww/en/sc/4868):
• Support Request (https://www.siemens.com/SupportRequest)
• Contact person database (https://www.automation.siemens.com/aspa_app)
• "Industry Online Support" mobile app
The Support Request is the most important input channel for questions relating to products from
Siemens Industry. This will assign your request a unique ticket number for tracking purposes.
The Support Request offers you:
• Direct access to technical experts
• Recommended solutions for various questions (e.g. FAQs)
• Status tracking of your requests
Technical support also assists you in some cases via remote support
support.industry.siemens.com/cs/de/en/view/106665159) to resolve your requests. A Support
representative will assist you in diagnosing or resolving the problem through screen transfer.
More information on the Support service packages is available on the Internet via the following
address (https://support.industry.siemens.com/cs/ww/en/sc/4869).
18
mySupport
(https://
ATD4xxW for industrial applications
System Manual, 06/2022, A5E51901827B AA