Panasonic KX-NS700 Feature Manual page 184

10.1.6 ICD Group Features—Queuing
[Programming Example of Queuing Time Table]
Queuing Time
Table No.
01
02
*2
03
:
→ 11.5.2 PBX Configuration—[3-5-2] Group—Incoming Call Distribution Group—Queuing Time Table—Queuing Sequence—
*1
Sequence 01–16
If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
*2
Explanation for Queuing Time Table 01:
Sequence 01
The call
enters
OGM 01 is played.
the queue.
Thank you for
calling Panasonic.
All of our agents are
currently handling
other calls. Please
hold the line. We
will answer your call
shortly.
Exit from Queuing
If DISA Automated Attendant settings (→ 5.1.10 DISA (Direct Inward System Access)—DISA Built-in
Automated Attendant Number (DISA AA Service)) are assigned to an OGM used in the Queuing Time Table,
the caller can dial a digit while listening to the OGM and be redirected to the destination assigned to that
digit.
For example, programming the VM group floating extension number as DISA AA number 1 for an OGM
allows a caller to be redirected to voice mail:
(OGM) "Thank you for calling. The department you are calling is busy. Please hold, or press 1 to leave a
voice message."
If the caller presses 1 while the OGM is playing, she will be redirected to voice mail where she can leave a
voice message.
Conditions
•
Maximum number of simultaneous OGM channels
If no DSP card is installed, the maximum number of simultaneous OGM channels is 2. If a DSP card is
installed, the maximum number of simultaneous OGM channels is 64. However, in this case DSP
resources will be used.
•
If the call is transferred to the incoming call distribution group and is handled by the Queuing
Time Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•
Manual Queue Redirection
184 Feature Manual
Sequence 01 Sequence 02
OGM 01
OGM 02
:
Queuing Time Table 01
Sequence 02
Music on Hold
is played for
30 seconds.
The call is connected to an agent as
soon as one becomes available.
Sequence
Sequence 03
Wait 30 s OGM 03
Wait 30 s OGM 04
:
Sequence 03 Sequence 04
OGM 03 is played. The call is
redirected to
We are sorry to
the overflow
keep you holding.
destination.
All of our agents
are still handling
other calls. We
are transferring
you to the
*1
Sequence 04
Overflow
None
: :
The call is
answered
by the
overflow
destination.
Document Version 2017-06
...
: