20.1.61 Unified Messaging—Personal Custom Service
Operating Manual References
Manager Operation
2.2.1 System Manager Features—Setting Up Mailboxes
20.1.61 Unified Messaging—Personal Custom Service
Description
Allows a subscriber to use the following Custom Services in his or her Personal Greeting (Personal Custom
Service):
•
Transfer to Mailbox
•
Transfer to Extension
•
Transfer to Voice Mail Service
•
Transfer to Automated Attendant Service
•
Custom Service
•
Transfer to Operator
•
Transfer to Outside
•
Page the Party
•
Repeat Greeting
A caller can select the desired service from those above while listening to the Personal Greeting or
recording a message.
You can also choose what happens if a caller does not dial anything after the Personal Greeting (No DTMF
Input Operation) as follows:
•
Message Recording: The caller will be guided to leave a message.
•
Disconnect (All Day): The line will be disconnected all day.
•
Disconnect (Only After Hours): The line will be disconnected only after hours.
PC Programming Manual References
20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/Personal
Custom Serv—Personal Custom Service
Operating Manual References
Subscriber Operation
1.6.6 Other Features—Personal Custom Service
20.1.62 Unified Messaging—Personal Greetings
Description
Are the greetings heard when a caller reaches a subscriber's mailbox. Subscribers can record 6 types of
personal greetings. The maximum recording time for each personal greeting is determined by the
subscriber's COS. Personal greetings are used in the following priority:
1.
Temporary Personal Greeting
Used to inform callers of the subscriber's absence (e.g., "I'm out of the office today..."). The Temporary
Personal Greeting overrides other Personal Greetings; it is always played regardless of the time mode,
whether or not the line is busy, etc. This feature is automatically activated when the subscriber records
a Temporary Personal Greeting. He will then be asked whether it should be turned off the next time he
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Feature Manual
Document Version 2017-06