Voice Response System (Vrs) – Call Forwarding – Park And Page - NEC UNIVERGE SV9100 Features And Specifications

Voice Response System (VRS) – Call Forwarding –
Park and Page
Description
When an extension user is away from their phone, VRS Park and Page can let them know
when they have a call waiting to be answered. The Personal Greeting and Park & Page
options can have up to 200 messages total (note that the Park & Page feature uses two
messages). To enable VRS Park and Page, the user records a Personal Greeting along with
an additional Paging announcement. VRS Park and Page then answers an incoming call and
plays the Personal Greeting to the caller. The caller then listens to Music on Hold (if available)
while the system broadcasts the recorded Paging announcement. When the extension user
hears the Page, they can go to any telephone and use Directed Call Pickup to intercept the
call.
For example, John Smith could record a Personal Greeting that says:
"Hello, this is John Smith. I am away from my phone right now but please hold on while I am
automatically paged."
The recorded Paging announcement
could say: "John Smith, you have a call
waiting on your line."
The incoming caller hears the first message and listens to Music on Hold while the system
broadcasts the second message. John Smith could then walk to any phone and pick up his
call. If John doesn't pick up the call, the Page periodically repeats.
VRS Park and Page follows the rules for Personal Greeting for All Calls, immediately
rerouted. This means that Park and Page activates for ringing Intercom calls, DID calls and
DISA calls. It also activates for calls transferred from the Automated Attendant. Additionally,
calls from the Automated Attendant follow Automatic Overflow routing if not picked up. Park
and Page activates for transferred outside calls but does not play the Personal Greeting to
the caller. If a call comes in when the specified Page zone is busy, the system broadcasts the
announcement when the zone becomes free.
Conditions
VRS Park and Page announcements only repeat once.
Voice Announcement (VAU) recording time is fixed at two minutes and cannot be
changed.
While VRS Park and Page is enabled, only one DID call at a time can be
processed.
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