User Guide
10.10.2 Before You Call
Before you call to clarify your queries or consult on a failure or abnormality of a disk array unit, the
following items should be available.
The warranty and this user guide.
Conditions of the fault or abnormality, notes on content of questions.
Notes on the unit configuration and software used on it.
(Use the troubleshooting information sheet on the following page and the checksheet found in
Appendix : "This appendix provides the steps you should follow while installing the NEC Storage
PathManager (hereinafter referred to as PathManager) in a Windows or Linux application
Notes on the configuration of the connection of the host unit to the disk array unit and the
configuration of peripheral equipment connected to the host unit.
Manuals for the host unit and peripheral equipment connected to the host unit and manuals of
software used.
Release 6.0
303
Chapter 10 Troubleshooting
server.")