Toshiba strata CT Installation & Maintenance Manual page 235

H
C
Figure 6-24
Built-in Auto Attendant Programming
Strata CT I&M Manual October 2000
Note In all of the above sequences, the call can first ring telephones selected in system
programming for 12 or 24 seconds, and then be routed to the Auto Attendant if not
answered by any of the ringing stations. This is called Auto Attendant delayed ring.
Call Is
Answered
Sequence: A
Built-in Auto Attendant Basic Call Sequences
See Figures 6-24 and 6-25
N
Program 78 (61, 62, and 63): Exchange lines are assigned for built-in AA with this
program. There is no limit to the number of lines that can be assigned for AA, and each
line can be set for any or all of the ringing modes (DAY, DAY2, and NIGHT). See
Programs 81~89 record sheet notes in the Strata CT Programming Manual.
N
Programs 81~89: Assign stations to ring if AA callers do not dial or AA calls are not
answered. Also, if not answered by a station set to ring during Immediate Ringing (or
delay 2 ring), incoming calls can be set to ring built-in AA announcement ports on a
Delayed Ringing basis.
N
Program 03: An BRCS (-4, -8 or -12) must be installed on the Strata CT BCU for the
system to interpret DTMF tones generated by the Exchange. Use this program to tell the
system that the common control unit is equipped with an BRCS.
Important! RKYS must also be installed on all processors. The RKYS does not need a
Program 03 (or any other) program assignment.
Caller Dials Auto
Attendant Exchange Line
Auto
Attendant Delayed
Ring
?
No
Primary Announcement
Greets Caller, Offers
Dialling Options
Caller Dials Option
Caller Is Transferred
To Dialled Option
Call Is
Call Is Not
Not Answered
Answered And
And Is Routed
Is Routed To
To Secondary
Alternate
Announcement
Stations
B
for a comprehensive overview of built-in Auto Attendant (AA).
Peripheral Installation
Yes
Ring Stations
Per Program 81~89
Station
No
Answers Before
Delay Timeout
?
Yes
Talk
Call Is Not
Answered And
Is Routed Back
To The Primary
Announcement
C D
1693
6-47