Toshiba strata CT Installation & Maintenance Manual page 271

Flowchart 8-6
H
C
Strata CT I&M Manual October 2000
Voice Mail/(External) Auto Attendant Faults
START
This chart assumes
the VM/AA device
has no faults.
Is VM/AA
integration completely
non-operational?
No
6-2
Read "Voice Mail Options" in Chapter 6 and
refer to the Programming Manual for correct
VM options:
Programs 15-0 and 15-3 (Auto release), and
31 (LEDs: 04, 05, 09, 15-20) This explains
system hardware and programming options
related to VM and external auto attendant.
Correct Hardware/System Programming as
necessary.
6-3
Is the
fault
cleared?
No
Check that the VM I.D. codes (656 and
657) are stored correctly in users' digital or
electronic telephones. Use operating
procedures in the manual for instructions.
Other VM/AA related programs:
• 10-2, LED 11 – No DTMF tones
• 13 – Message centre
• 33 – Station hunting
• 35 – Busy station transfer/ringing
• 36 – Fixed call forward
• 37 – Ring transfer recall time
is installed correctly and
Code 92, 93 & 94 in Prog. 03.
Yes
Check that VM/AA ports are connected to
standard telephone station ports correctly.
(Refer to KSTU2/RSTU3. PSTU & PESU
wiring diagrams in Chapter 4.)
Yes
END
DTMF telephone, check all
standard telephone circuits
(RSTU2/RSTU3, PSTU).
Replace defective PCB if
6-1
Check that the BRCS
programmed with
Is the
Yes
fault
cleared?
No
Correct if necessary.
6-4
Is the
Yes
fault
cleared?
No
Using a standard
necessary.
6-5
Is the
Yes
fault
cleared?
No
6-6
Call your technical
support group.
1884 CT I&M
Fault Finding
END
END
END
8-13