Insight Dk; Strata Ct Requirements; Reference Information; Wall Boards - Toshiba strata CT Installation & Maintenance Manual

Insight DK

Strata CT Requirements

Reference Information

Wall boards

H
y
Line Driver
C
Figure 7-11
Figure 7-12
Strata CT I&M Manual October 2000
The Insite DK Lite, Insight DK™ and Insight DK Plus are full-featured ACD MIS tools for
call centre supervisors, providing user-defined supervisor displays, user-defined historical
reports, electronic wall board connections, and inView LAN-based status display messaging.
Insite DK Lite, Insight DK and DK Plus are Windows-based MIS software programs that
work with PCs running Microsoft
4.00.950A, B, or C), or Windows NT
The RKYS3/RKYS4 must be installed on the Strata CT processor PCB card in order for the
Insight CT to work.
For refernce information, refer to the Insight DK Installtaion & Programming Guide for
software installation and operating instructions.
Insight DK ver 3.0 supports the following wallboards:
Shorekarn
Shorekarn
Shorekarn
RS-232 Short-haul Line Driver
Line Drivers must be used in pairs.
drivers.
+
XMT
-
G
-
RCV
+
Twisted PAir Connections
® ®
Windows 2000, Windows 98, Windows 95 (Vers.
®
with Service Pack 3.
Messagemaker 2 x 16
Messagemaker 2 x 21
Messagemaker 2 x 21
An RS-232 short-haul modem or Line Driver is
needed to boost transmission for PCs located more
than 21 metres from the Strata CT system.
A suitable Line driver is made by RS Components,
model number 857-102.
2544
Figure 7-12 shows the connections between the two line
Pair 1
Twisted Pair Cable
Pair 2
ACD Installation
y
See Figure 7-11.
+
RCV
-
G
-
XMT
+
2547
7-15