Connect Com Port Wires; Install Acd/Mis Interface; Set The Mis Channel; Connect Announcement Devices - Toshiba strata CT Installation & Maintenance Manual

Step 4: Connect COM Port Wires
Step 5: Install ACD/MIS Interface
Step 6: Set the MIS Channel
H
C
Step 7: Connect Announcement Devices
Strata CT I&M Manual October 2000
➤
Connect Strata CT to the SMIS PC per
SMDR, Page Outputs, Relay Controls, Alarm Sensor, and other miscellaneous options on the
PIOU or PIOUS PCBs will be active on the installed PIOU/PIOUS that is programmed with
the lowest Program 03 code (41, 42, or 43).
If installing a MIS personal computer, a PIOU, PIOUS, RSIU or RSIS must be installed (see
Figure 7-2 for MIS RS-232 port installation).
If there are more than 1,000 Agent calls in a heavy-traffic hour, the MIS channel must be set
higher than 1200 bps. The next higher speed, 2400 bps, can handle up to 1,300 calls per hour.
Strata CT allows 1200, 2400, 4800 or 9600 bps for the MIS channel.
Note RSIU only, 1200bps max with PIOU/PIOUS.
Agent calls are defined as ACD incoming, PBX incoming/outgoing, and external/internal
calls to and from the Agent's [PhDN].
SMIS registers ACD and PBX calls:
N
An ACD call is a call that is sent (directly or transferred) to the ACD group.
N
A PBX call is a call that is sent to the Agent's ACD Call button [PhDN] or a call
originated from an Agent's ACD Call button [PhDN].
Based on a total system speed of 10,800 bps (9600 + 1200) for auxiliary serial channels and a
requirement of one channel each for SMDI, TTY, SMDR, and MIS, the installation should
use the lowest MIS channel speed for the expected amount of traffic.
CAUTION! If the channel speed is not set high enough, the MIS buffer may overflow,
causing loss of data to MIS.
Connect the digital announcement devices that are used for each ACD Group (queue) to the
appropriate station ports. Digital announcers can be connected to any RSTU or PSTU
standard telephone ports.
See Chapter 4 – Universal Slot PCB Wiring
telephone ports.
N
Use Program 14-3, Code 1, 2, and 3 to assign digital announcers to standard telephone
ports. Use Program 14-3, Code 5 and Program 14-5XX to configure the queue
announcement pattern for each ACD Group.
Figure 7-2.
for MDF wiring to appropriate standard
ACD Installation
7-5