Using Product Documentation; Obtaining Technical Support - Huawei 5288 V3 V100R003 User Manual

5288 V3 Server
User Guide

10.3 Using Product Documentation

Huawei provides product documentation shipped with the server. The product documentation
helps you rectify common faults that occur during routine maintenance or troubleshooting.
You are advised to read the documents carefully before you contact Huawei technical support.

10.4 Obtaining Technical Support

Huawei provides timely and efficient technical support through local branch offices, the
secondary technical support system, telephone technical support, remote technical support,
and onsite technical support.
Technical Support Website
See technical documents on the technical support website:
Self-Service Platform and Community
If you want to further learn server knowledge and communicate with experts, perform the
following operations:
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News
For notices about product life cycles, warnings, and rectifications, visit
> Product
Cases
You can learn server cases from
Huawei Technical Support
If a fault is difficult to locate or rectify during device maintenance or troubleshooting after
you refer to documents, contact Huawei technical support as follows:
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Issue 26 (2018-11-19)
Visit HUAWEI Server Information Self-Service Platform
documentation.
Huawei server intelligent Q&A system
Visit Huawei Enterprise Support Community (Sever)
Bulletins.
For enterprise customers, send emails to
Service Hotline.
For carriers, send emails to
Contact the technical support personnel of the local Huawei office.
Copyright © Huawei Technologies Co., Ltd.
for quick learning about products.
Knowledge Base.
support_e@huawei.com
support@huawei.com
10 How to Obtain Help
http://e.huawei.com/us/
to obtain server product
for learning and discussion.
Support > Bulletins
or visit
or visit Global TAC Information.
Global
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