Troubleshooting By Error Message; Error Message List - Epson Artisan 810 Service Manual

Epson Artisan 810/835/837/710/725/730/Epson Stylus Photo PX810FW/TX810FW/PX820FWD/TX820FWD/PX830FWD/PX710W/TX710W/PX720WD/TX720WD/PX730WD/TX730WD

3.3 Troubleshooting by Error Message

This sections explains about errors during each sequence/operation (power-on, paper feeding, ink sucking or the like), error/warning messages displayed on the LCD and their error
causes.

3.3.1 Error Message List

The following table lists the error messages displayed on the LCD with their possible cause and reference page for troubleshooting. If the error or warning indication is not found in
the table below, refer to the Users Guide and the displayed instructions, and carry out appropriate troubleshooting.
Error Name
Fatal error A printer error has occurred. Turn power off and then on again. For details, see
(printer mechanism) your documentation or Epson.com.
Fatal error Paper jam. Open the scanner unit, remove jammed paper in the product, then
(paper jam) power off and on again. For details, see your documentation or Epson.com
Fatal error A scanner error has occurred. Turn power off and turn on again. If the error is
(Scanner) not fixed, visit Epson.com for technical support
Maintenance request The printer's ink pads are at the end of their service life. Please contact Epson
(waste ink over flow) support.
Paper jam. Open the scanner unit. Remove the jammed paper, close the scanner
Paper jam error
unit, then press [Start button].
Double feed error Multi-page feed error. Remove and reload the paper, then press [Start button].
Paper out or paper jam in the main tray, or the paper size is incorrect. Check the
Paper out error
paper size settings or clear the jam and press [Start button].
Ink end error You need to replace the following ink cartridge(s).
No ink cartridge error Install the following ink cartridge(s).
Incorrect ink cartridge Cannot recognize the following ink cartridge(s). Install them correctly.
Head cleaning
Replace the following ink cartridge(s) before cleaning the print head.
(Ink low error)
The scanner unit is open.
Scanner open error When replacing ink cartridge(s), close the scanner unit after replacing the
cartridge(s).
TROUBLESHOOTING
Table 3-4. Error Indications and Fault Occurrence Causes
*
LCD Message
Troubleshooting by Error Message
Error Cause
Mechanical trouble occurred.
The waste ink counter exceeds to capacity.
Paper remained in the paper path after paper ejection.
Double feeding occurred during double sided printing.
Failure to load paper to print.
Ink is out in some I/C.
I/C was not set.
Incorrect I/C was set.
Head cleaning was attempted in the Ink low status.
Scanner Unit was opened during printing.
Revision G
Reference
Table 3-5. (p65)
Table 3-6. (p71)
Table 3-7. (p71)
Table 3-8. (p72)
Table 3-9. (p73)
Table 3-10. (p74)
Table 3-11. (p74)
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