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Chapter 11 Troubleshooting
Service and support
Note: For additional information on how to get support see
assistance.
If you have any questions or problems with the UPS, call your Local Distributor or Lenovo DCG
support.
Have the following information ready when you call for service:
Equipment type and model number
•
Serial number
•
Firmware version number
•
Date of failure or problem
•
Symptoms of failure or problem
•
Customer address and contact information
•
Note: For critical applications, immediate replacement might be available. Call your local service
representative or the distributor nearest you.
6U Rack or Tower UPS RT8kVA and RT11kVA IUOMG
Appendix C. Getting help and technical
189
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