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Appendix C. Getting help and technical assistance
Appendix C. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information about Lenovo
products, you will find a wide variety of sources available from Lenovo to assist you.
Use this information to obtain additional information about Lenovo and Lenovo products, and
determine what to do if you experience a problem with your Lenovo system or optional device.
Before you call
Before you call, make sure that you have taken these steps to try to solve the problem yourself.
If you believe that you require warranty service for your Lenovo product, the service technicians
will be able to assist you more efficiently if you prepare before you call.
Check all cables to make sure that they are connected.
•
Check the power switches to make sure that the system and any optional devices are
•
turned on.
Check for updated software, firmware, and operating-system device drivers for your
•
Lenovo product. The Lenovo Warranty terms and conditions state that you, the owner of
the Lenovo product, are responsible for maintaining and updating all software and
firmware for the product (unless it is covered by an additional maintenance contract).
Your service technician will request that you upgrade your software and firmware if the
problem has a documented solution within a software upgrade.
If you have installed new hardware or software in your environment, check
•
http://www.lenovo.com/us/en/serverproven/
software is supported by your product.
Go to
http://www.lenovo.com/support
•
problem.
Gather the following information to provide to the service technician. This data will help
•
the service technician quickly provide a solution to your problem and ensure that you
receive the level of service for which you might have contracted.
Hardware and Software Maintenance agreement contract numbers, if applicable
•
Machine type number (Lenovo 4-digit machine identifier)
•
Model number
•
Serial number
•
Current system UEFI, firmware, and software levels
•
Other pertinent information such as error messages and logs
•
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to make sure that the hardware and
to check for information to help you solve the
6U Rack or Tower UPS RT8kVA and RT11kVA IUOMG
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