Contacting Huawei Technical Support - Huawei FusionModule 1000B Maintenance Manual

FusionModule1000B Air-Cooled IT Solution
Maintenance Guide

3.3.7 Contacting Huawei Technical Support

If a fault alarm persists after you locate and rectify the fault by following instructions in this
document, contact Huawei technical support for remote troubleshooting assistance.
When contacting Huawei technical support, you need to provide the following information:



You can obtain technical support from Huawei over the network or telephone. For details, see
Table
Table 3-3 Obtaining technical support from Huawei
If...
A critical alarm
is generated.
A non-critical
alarm is
generated.
Issue 02 (2017-01-10)
Full name of the site where the fault alarm occurs
Name and phone number of the contact person
Scenario and detailed fault information
3-3.
Then...
Refer to the
emergency
operation guide.
Contact Huawei
technical support.
Refer to alarm
handling cases or
obtain related
documentation.
If access to documents is unavailable, upgrade the access rights as prompted.
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
Method
Clear the alarm by following the procedure
described in the emergency operation guide. If
no information is available, contact Huawei
technical support.
Log in to http://e.huawei.com
hotline of the desired region.

Log in to http://e.huawei.com, and select a
product in
obtain help.

Browse or enter keywords to search for
related troubleshooting documents.
3 O&M Description
to obtain the
to
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