Problem Solver; What To Do When A Message Is Displayed - Epson SC-T5400 Series User Manual

SC-T5400 Series/SC-T5400M Series/SC-T3400 Series/SC-T3400N Series User's Guide

Problem Solver

What to do When a Message is Displayed

If the printer displays one of the messages shown below, refer to the solution listed and take the necessary steps.
Messages
Cannot recognize ink cartridges.
Try installing again.
Ink is low.
The maintenance box is not
recognized. Install it correctly.
There is not enough space in
maintenance box to perform head
cleaning. You can continue
printing until replacement is
required.
The paper was skewed or the
paper size could not be detected.
Reload the paper.
Command Error
Check the printer driver setting.
Recovery Mode
Memory Full. Document was not
printed.
Problem Solver
What to do
❏
Remove and reinsert the ink cartridge. If the message persists, insert a new ink
cartridge (do not reinstall the cartridge that caused the error).
"Replacing Ink Cartridges" on page 186
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❏
Condensation may occur in the ink cartridge. Leave it at room temperature for at least
three hours before installing the ink cartridge again.
"Notes on handling ink cartridges" on page 23
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The ink is low. Ready a new ink cartridge. Printing is possible until replacement is
instructed.
"Options and Consumable Products" on page 218
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Reinstall the Maintenance Box. If the message persists after reinstalling it, replace with a
new Maintenance Box (do not reinstall the Maintenance Box that caused the error).
"Replacing Maintenance Box" on page 188
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The Maintenance Box does not have enough capacity to store ink discharged in print head
cleaning, therefore do not perform cleaning. To perform cleaning, replace the
Maintenance Box with a new one. The used Maintenance Box may be reinstalled after
cleaning is completed.
"Replacing Maintenance Box" on page 188
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❏
Make sure the original is not at an angle, and then reload it.
❏
If the original is not rectangular or the leading edge is not straight, it cannot be
detected automatically.
Change Scan Size from Auto Detect to a standard size and so on.
❏
Check the following items if the same error continues to occur.
❏
If Original Size or Scan Size is set to Auto Detect, the size of the original may
not be detected correctly. Select Original Size or Scan Size.
❏
You may be using an original that cannot be placed. See the following for details
on originals that cannot be placed.
"Documents That Cannot Be Loaded" on page 104
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Touch Cancel to stop printing. Confirm that the printer driver you are using supports this
printer.
Firmware update has failed, so the printer has started in recovery mode. Use the
procedure below to update the firmware again.
(1) Connect a computer and the printer using a USB cable.
(Updates during recovery mode cannot use a network connection.)
(2) Download the latest firmware from the Epson website, and start update. Refer to the
firmware download page for update methods.
Print from the printer driver.
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