Answer Tables - NEC DSX Software Manual

Answer Tables

Answer Tables
Description
Determines how the Automated Attendant answers outside calls on each line, according to the
time of the day and day of the week that the call is ringing.
The Answer Table determines how the Automated Attendant answers outside calls on each line, according to
the time of the day and day of the week that the call is ringing. IntraMail provides 8 Answer Tables. The
Answer Table is an integral part of the Automated Attendant. The Automated Attendant can automatically
answer the telephone system's incoming calls, play an Instruction Menu message, and provide dialing
options to callers.There are 3 major Automated Attendant components:
Answer Tables
❥
The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each
line, according to the time of the day and day of the week that the call is ringing. The Answer Table
divides the time of day and day of the week into individual schedules, which in turn assign a Call Rout-
ing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its Default
Mailbox to determine routing.
- By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
Call Routing Mailbox (page 450)
❥
A Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or
the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also
provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
✔ By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to
5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
Dial Action Table (page 465)
❥
Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing
options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action
Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn
depends on the Answer Table setup.
✔ By default, Call Routing Mailbox 1 uses Dial Action Table 1.
The block diagram below shows the default IntraMail Automated Attendant configuration.
DIL to Voice Mail
Master (700)
Lines Route to
Answer Table 1
Answer Table 1
All Lines
Use Answer
Table 1
420 ◆ IntraMail Features
through Friday from 8:30AM to 5:00PM.
3112-01: Direct Termination (Day)
●
3112-04: Direct Termination (Night)
●
Automated Attendant Answering (Default)
3131-02: Answer Table
●
421x-Answer Table
●
Schedule 1 or
4212: Schedule
●
4211-01: Default Mailbox
Default Mailbox ●
Call Routing
Mailbox 001
Dial Action
Which Chooses Call
Routing Mailbox 001.
Calls always route to Call Routing Mailbox 001
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
422x: Routing Mailboxes (001)
●
423x: Dial Action Tables
●
Table 1
And Dial Action
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
To record a new Instruction Menu
Message (from Extension 300):
Automated Attendant
V-MAIL + SA + I + 001
Built-In Automated Attendant
#AG + 001
With these
dialing options
Table 1
DSX Software Manual