Dial Action Table - NEC DSX Software Manual

Dial Action Table

Description
Defines the dialing options for Automated Attendant callers.
The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the active Answer
Table, which in turn provides those dialing options to Automated Attendant callers. IntraMail provides 16
Dial Action Tables. The Dial Action Table is an integral part of the Automated Attendant. The Automated
Attendant can automatically answer the telephone system's incoming calls, play an Instruction Menu mes-
sage, and provide dialing options to callers. The block diagram below shows the default IntraMail Auto-
mated Attendant configuration. There are 3 major Automated Attendant components:
Answer Tables (page 420)
■
The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each
line, according to the time of the day and day of the week that the call is ringing. The Answer Table divides
the time of day and day of the week into individual schedules, which in turn assign a Call Routing Mailbox
to each call. When a specific schedule is not in effect, the Answer Table uses its Default Mailbox to deter-
mine routing.
- By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30AM to 5:00PM.
Call Routing Mailbox (page 450)
■
A Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or
the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also
provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
- By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to
5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
Dial Action Table
■
Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing
options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action
Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn
depends on the Answer Table setup.
- By default, Call Routing Mailbox 1 uses Dial Action Table 1.
DIL to Voice Mail
●
●
Master (700)
Lines Route to
Answer Table 1
Lines Route to
Answer Table 1 ●
Answer Table 1
Answer Table 1
All Lines
All Lines
Use Answer
Table 1
Use Answer
Table 1
DSX Software Manual
3112-01: Direct Termination (Day)
3112-04: Direct Termination (Night)
Automated Attendant Answering (Default)
3131-02: Answer Table
●
Automated Attendant Answering (Default)
3131-02: Answer Table
421x-Answer Table
●
Schedule 1 or
4212: Schedule
●
421x-Answer Table
Default Mailbox ● ● 4211-01: Default Mailbox
Call Routing
Schedule 1 or
4212: Schedule
●
422x: Routing Mailboxes (001)
●
Mailbox 001
4211-01: Default Mailbox
Default Mailbox ●
Dial Action
Call Routing
422x: Routing Mailboxes (001) Table 1
●
Mailbox 001
Dial Action
Which Chooses Call
Table 1
Routing Mailbox 001.
Which Chooses Call
Routing Mailbox 001.
Calls always route to Call Routing Mailbox 001
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
To record a new Instruction Menu
Calls always route to Call Routing Mailbox 001
Message (from Extension 300):
- Schedule 1 active M-F 8:30AM-5:00PM.
Automated Attendant
- Default Mailbox active all other times.
V-MAIL + SA + I + 001
Built-In Automated Attendant
#AG + 001
To record a new Instruction Menu
423x: Dial Action Tables Message (from Extension 300):
●
Automated Attendant
V-MAIL + SA + I + 001
Built-In Automated Attendant
#AG + 001
423x: Dial Action Tables
●
And Dial Action
Table 1
And Dial Action
Table 1
Dial Action Table
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
With these
dialing options
With these
dialing options
IntraMail Features ◆ 465