How To Get Warranty Service; Claiming - Motorola G24 Guide Developer's Manual

How to Get Warranty Service?

Warranty Term, and must immediately submit the Product for service to Motorola's Authorized
Repair or Service Center. Motorola shall not be bound by Product related statements not directly
made by Motorola nor any warranty obligations applicable to the seller.
A list of the Motorola Call Center numbers is enclosed with this Product.
During the Warranty term, Motorola will, at its discretion and without extra charge, as your
exclusive remedy, repair or replace your Product which does not comply with this warranty; or
failing this, to reimburse the price of the Product but reduced to take into account the use you
have had of the Product since it was delivered. This warranty will expire at the end of the
Warranty Term.
This is the complete and exclusive warranty for a Motorola OEM module and accessories and in
lieu of all other warranties, terms and conditions, whether express or implied.
Where you purchase the product other than as a consumer, Motorola disclaims all other
warranties, terms and conditions express or implied, such as fitness for purpose and satisfactory
quality.
In no event shall Motorola be liable for damages nor loss of data in excess of the purchase price
nor for any incidental special or consequential damages* arising out of the use or inability to use
the Product, to the full extent such may be disclaimed by law.
This Warranty does not affect any statutory rights that you may have if you are a consumer, such
as a warranty of satisfactory quality and fit for the purpose for which products of the same type
are normally used under normal use and service, nor any rights against the seller of the Products
arising from your purchase and sales contract.
(*)including without limitation loss of use, loss of time, loss of data, inconvenience, commercial
loss, lost profits or savings.
How to Get Warranty Service?
In most cases the authorized Motorola dealer which sold and/or installed your Motorola OEM
module and original accessories will honor a warranty claim and/or provide warranty service.
Alternatively, for further information on how to get warranty service please contact either the
customer service department of your service provider or Motorola's call Center at
n2csfs01@motorola.com.

Claiming

In order to claim the warranty service you must return the OEM module and/or accessories in
question to Motorola's Authorized Repair or Service Center in the original configuration and
packaging as supplied by Motorola. Please avoid leaving any supplementary items like SIM
cards. The Product should also be accompanied by a label with your name, address, and telephone
number; name of operator and a description of the problem.
In order to be eligible to receive warranty service, you must present your receipt of purchase or a
comparable substitute proof of purchase bearing the date of purchase. The phone should also
clearly display the original compatible electronic serial number (IMEI) and mechanic serial
number [MSN]. Such information is contained with the Product.
You must ensure that all and any repairs or servicing is handled at all times by a Motorola
Authorized Service Center in accordance with the Motorola Service requirements.
xxvi AT Commands Reference Manual December 31, 2007