Using The Headset With Automatic Answer For Acd Agents; Agent Log In; Single Line Telephone - NEC SL1100 Features And Specifications Manual

SL1100
Program Num-
ber
92-06-03
92-07-01
A
92-07-02
Operation

Using the Headset with Automatic Answer for ACD Agents:

1. With the multiline terminal in an idle state, press Help key.
2. Press the HEADSET key (Program 15-07-01 or SC 751: 05) twice.
• The Headset key blinks when Automatic Headset is activated.
• To cancel Automatic Headset, repeat these steps.
Transferring Trunk Calls to the ACD Pilot Number:
1. While on an outside call, press Transfer key.
2. Dial the ACD Pilot number.
3. Hang up.
• The call is transferred to the ACD group.

Agent Log In

To log in:
Multiline Terminal
1. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752:
The ACD LOG IN/LOG OUT key lights.

Single Line Telephone

1. Lift the handset.
2. Dial the ACD Log In service code
1-52
Program Name
Fill Command - Destination Number (To)
Delete Command - Destination Number (From)
Delete Command - Destination Number (To)
*
5 (Program 11-13-01).
ISSUE 2.0
Default
Each extension port = 001 ~ 084 (Program
11-02)
Each virtual extension port = 01 ~ 50 (Pro-
gram 11-04)
Each extension group = 1 ~ 32 (Program
11-07)
Each ACD Group = 1 ~ 2
Each extension port = 001 ~ 084 (Program
11-02)
Each virtual extension port = 01 ~ 50 (Pro-
gram 11-04)
Each extension group = 1 ~ 32 (Program
11-07)
Each ACD Group = 1 ~ 2
Each extension port = 001 ~ 084 (Program
11-02)
Each virtual extension port = 01 ~ 50 (Pro-
gram 11-04)
Each extension group = 1 ~ 32 (Program
11-07)
Each ACD Group = 1 ~ 2
* 10).
Automatic Call Distribution (ACD)