Panasonic KX-TAW848 Features Manual page 28

1.2 Receiving Group Features
be played for waiting callers.
3.
VIP Call [
ICD groups can be assigned a priority, allowing calls in higher-priority groups to be
answered before calls in lower-priority groups.
4.
Overflow Feature [
When calls cannot be answered or queued, they can be redirected to a preprogrammed
destination via ICD Group Overflow.
5.
ICD Group Control Features
Log-in/Log-out
Conditions
• An extension can belong to more than one ICD group.
• G-DN button
Normally incoming calls will arrive on a CO button or on the INTERCOM button of an
extension user's telephone. When a call arrives, a button will light accordingly. In this
situation however, it is difficult to tell whether an incoming call is directed to the individual
user, or to an ICD group the user belongs to.
Using flexible buttons, extension users can create a Group Directory Number (G-DN)
button for each ICD group they are a member of. These buttons can then be used to
receive incoming calls to the corresponding group, indicate the user's Log-in/Log-out
status, etc.
An extension can have more than one G-DN button for the same ICD group. (Multiple G-
DN). If every G-DN button of the same group is occupied on all agents' telephones, the
next incoming call will be held in a queue or will overflow.
Even though an extension can have a G-DN button for an ICD group that the extension is
not a member of, the G-DN button will not receive calls to that group and will have no
function.
• Group FWD
The Call Forwarding (FWD) feature can be programmed for each ICD group, allowing all
calls to that group to be forwarded to a specific destination. The forward destination can
be an outside party if the COS assigned to the group allows it.
• Internal Call Block
Internal calls from an extension to an ICD group can be restricted based on the COS
assigned to the extension and the group.
Feature Guide References
1.3.1.2 Call Forwarding (FWD)
1.18.2 Flexible Buttons
28 Feature Guide
1.2.2.4 VIP Call]
1.2.2.5 Overflow Feature]
Feature
Member extensions can join (log-in) the
group to handle calls, or leave (log-out)
the group to take a break.
Wrap-up time can be given to users after
each call, allowing them time to finish
their paperwork before being eligible to
receive a new call.
Description Details in
• 1.2.2.6 Log-
in/Log-out