Panasonic KX-TAW848 Features Manual page 31

[G-DN Button for Group Call Waiting]
Group Call Waiting works differently depending on the assigned Group Call Waiting
Distribution method, as follows:
a)
b)
3.
No Reply Redirection (UCD or Priority Hunting Method)
If a call received at an agent's extension is not answered within a preprogrammed time
period (No Answer time), the call will be redirected to the next agent according to the
group's distribution method. If there is no available agent, the call waits until one becomes
available.
Conditions
• FWD/DND Extension
Although members of an ICD group can set Call Forwarding (FWD) or Do Not Disturb
(DND) for their extensions, each group can be programmed to ignore these settings, in
which case the extensions will ring. (
(DND))
• Group Call Waiting cannot be used simultaneously with VIP Call (
or Wrap-up (
Call or Wrap-up to function.
Ring: All busy extensions hear a call waiting tone simultaneously for the first
incoming call, even if they do not have a Group Directory Number (G-DN) button.
Additional calls are placed in the queue upon arrival.
UCD/Priority Hunting: A call waiting tone is heard and an idle G-DN button
flashes on an agent's telephone, according to the group's distribution method
(UCD or Priority Hunting). As calls continue to arrive, they will be received on G-
DN buttons until every G-DN button on every agent's telephone is occupied, after
which additional calls will be placed in the queue, as shown in the figure below.
Note that if an extension's G-DN buttons for a certain group are completely
occupied, the Group Call Waiting for the group will not work at that extension.
ICD Group 1
3
2
1.2.2.6 Log-in/Log-out), as Call Waiting must be turned off in order for VIP
1.2 Receiving Group Features
ICD Group 2
1
G-DN Button for ICD Group 1 (Call Waiting)
G-DN Button for ICD Group 1 (Call Waiting)
G-DN Button for ICD Group 2 (Answering the Call)
1.3.1 Call Forwarding (FWD)/Do Not Disturb
1.2.2.4 VIP Call) and/
Feature Guide 31