Panasonic KX-TAW848 Features Manual page 33

Example of Queuing Time Table 01 (Above)
The call
enters
the queue.
Conditions
• If a call is transferred to an ICD group and is handled by the Queuing Time Table, Transfer
Recall will not occur even if the Transfer Recall time expires (
• Manual Queue Redirection
The call which has waited the longest in the queue can be redirected manually to the
overflow destination by pressing the Hurry-up button. Note that if a call is already ringing
at an extension, it cannot be overflowed.
This feature is also known as Hurry-up Transfer.
Hurry-up Button
Any flexible button can be customized as the Hurry-up button. This button can be used for
Manual Queue Redirection, and will also indicate the status of the group's queue using
different light patterns, as described below.
Light Pattern
Off
Red on
Rapid red flashing
Feature Guide References
1.2.2.5 Overflow Feature
1.18.2 Flexible Buttons
User Manual References
User Manual
1.8.2 Manual Queue Redirection
Sequence 01 Sequence 02
OGM 01 is played. Music on Hold
is played for
Thank you for
30 seconds.
calling Panasonic.
All of our agents are
currently handling
other calls. Please
hold the line. We
will answer your call
shortly.
The call is connected to an agent as
soon as one becomes available.
No queued calls
Calls are waiting in the queue
The number of calls in the queue has exceeded
the Queuing Hurry-up level (
up Level [629])
Queuing Time Table 01
Sequence 03
OGM 03 is played.
We are sorry to
keep you holding.
All of our agents
are still handling
other calls. We
are transferring
you to the
operator.
Calls in the Waiting Queue
1.2 Receiving Group Features
Sequence 04
The call is
redirected to
the overflow
destination.
1.11.1 Call Transfer).
Queuing Hurry-
Feature Guide
The call is
answered
by the
overflow
destination.
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