Direct In Line (DIL)............................................................................................................................... 14

1.1.1.3

Calling Line Identification (CLI) Distribution ......................................................................................... 15

1.1.1.4

Intercept Routing.................................................................................................................................. 16

1.1.1.5

Intercept Routing-No Destination ...................................................................................................... 18

1.1.2

Internal Call Features..............................................................................................19

1.1.2.1

Internal Call Features-OVERVIEW .................................................................................................... 19

1.1.2.2

Internal Call Block ................................................................................................................................ 20

1.1.3

Incoming Call Indication Features...........................................................................21

1.1.3.1

Incoming Call Indication Features-OVERVIEW ................................................................................. 21

1.1.3.2

Ring Tone Pattern Selection ................................................................................................................ 21

1.1.3.3

Call Waiting .......................................................................................................................................... 22

1.2

Receiving Group Features ...................................................................................24

1.2.1

Idle Extension Hunting ............................................................................................24

1.2.2

Incoming Call Distribution (ICD) Group Features....................................................25

1.2.2.1

Incoming Call Distribution (ICD) Group Features-OVERVIEW.......................................................... 25

1.2.2.2

Group Call Distribution......................................................................................................................... 29

1.2.2.3

Queuing Feature .................................................................................................................................. 32

1.2.2.4

VIP Call ................................................................................................................................................ 34

1.2.2.5

Overflow Feature.................................................................................................................................. 35

1.2.2.6

Log-in/Log-out...................................................................................................................................... 36

1.3

Call Forwarding (FWD)/Do Not Disturb (DND) Features....................................39

1.3.1

Call Forwarding (FWD)/Do Not Disturb (DND)........................................................39

1.3.1.1

Call Forwarding (FWD)/Do Not Disturb (DND)-OVERVIEW .............................................................. 39

1.3.1.2

Call Forwarding (FWD) ........................................................................................................................ 41

1.3.1.3

Do Not Disturb (DND) .......................................................................................................................... 45

1.4

Answering Features..............................................................................................46

1.4.1

Answering Features ................................................................................................46

1.4.1.1

Answering Features-OVERVIEW ...................................................................................................... 46

1.4.1.2

Line Preference-Incoming ................................................................................................................. 46

1.4.1.3

Call Pickup ........................................................................................................................................... 47

1.4.1.4

Hands-free Answerback....................................................................................................................... 48

1.5

Making Call Features ............................................................................................50

1.5.1

Predialing ................................................................................................................50

1.5.2

Automatic Extension Release .................................................................................50

1.5.3

Intercom Call ...........................................................................................................51

1.5.4

CO Line Call Features.............................................................................................52

1.5.4.1

CO Line Call Features-OVERVIEW................................................................................................... 52

1.5.4.2

Emergency Call.................................................................................................................................... 52

1.5.4.3

Account Code Entry............................................................................................................................. 53

1.5.4.4

Dial Type Selection .............................................................................................................................. 54

1.5.4.5

Pause Insertion .................................................................................................................................... 54

1.5.4.6

Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ....................... 55

1.5.4.7

Special Carrier Access Code ............................................................................................................... 56

1.5.5

Seizing a Line Features ..........................................................................................56

1.5.5.1

Seizing a Line Features-OVERVIEW................................................................................................. 56

1.5.5.2

Line Preference-Outgoing ................................................................................................................. 57

1.5.5.3

CO Line Access ................................................................................................................................... 58