Contacting Huawei Technical Support - Huawei FusionModule 1000A40 Maintenance Manual

FusionModule1000A40 IT Solution
Maintenance Guide (2016.05, AI Version)
Field
Management
system
Fire extinguishing
system
Lighting and
structural systems

2.4 Contacting Huawei Technical Support

If a fault alarm persists after you locate and rectify the fault by following instructions in this
document, contact Huawei technical support for remote troubleshooting assistance.
When contacting Huawei technical support, you need to provide the following information:



Table 2-4 Obtaining technical support from Huawei
If...
A critical alarm
is generated.
A non-critical
alarm is
generated.
Issue 04 (2018-01-05)
Personnel Skill Requirement
 Familiar with the management system configurations and the
operations for each core component in the FusionModule1000
 With ELV engineer qualifications
 Familiar with the fire extinguishing system configurations and the
operations for each core component in the FusionModule1000
 With fire engineer qualifications
 Familiar with the overall configurations and layout of the
FusionModule1000
 Experienced in maintaining the FusionModule1000
Full name of the site where the fault alarm occurs
Name and phone number of the contact person
Fault scenario and detailed fault information
Then...
Refer to the
emergency
operation guide.
Contact Huawei
technical support.
Refer to alarm
handling cases or
obtain related
documentation.
If access to documents is unavailable, upgrade the access rights as prompted.
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
Method
Clear the alarm by following the procedure
described in the emergency operation guide. If
no information is available, contact Huawei
technical support.
Log in to http://e.huawei.com
hotline of the desired region.
 Log in to http://e.huawei.com, and click
help.
 Browse or enter keywords to search for
related troubleshooting documents.
2 Preparations
to obtain the
to obtain
7