Voice Mail Service Via Message Center Interface (Mci) - NEC NEAX2400 IMX Features Manual

V-16 Voice Mail Service Via Message Center Interface
General Description
Voice mail service is available for guest and Administration Stations through the Message Center Interface (MCI)
in the NEAX2400 IMX Hotel System. This capability allows the integration of a customer-provided voice mail
system, using an RS-232C interface. Guest calls are Call Forwarded – All Calls/Busy/Don't Answer to a UCD
station port group, providing access to the voice mail system. When a voice message is received, the guest station
message waiting lamp lights. When the guest retrieves all his messages, the lamp is turned off.
Operating Procedure
To send a message without operator assistance:
•
Step
The guest or Administration Station sets Call
1
Forwarding – All Calls/Busy Line/Don't Answer.
The Administration Station or another guest station
2
calls guest station.
3 The caller leaves a message in Voice Mail.
Notification from Voice Mail, by MW-On
4
command, is sent to the guest station via MCI.
To retrieve a message without operator assistance:
•
Step
1 The guest station accesses Voice Mail.
2 Message is retrieved.
When all the messages have been retrieved,
3 notification from Voice Mail, by MW-Off
command, is sent to the NEAX2400 IMX via MCI.
To send a message with operator assistance (attendant only):
•
Step
A call comes to the Attendant from a station or
1
trunk.
2 The attendant answers the call.
3 The attendant dials the guest station.
4 The attendant accesses Voice Mail.
Notification from Voice Mail, by MW-On
5
command, is sent to the NEAX2400 IMX via MCI.
NEAX2400 IMX Hotel Features and Specifications
NDA-24245, Issue 2

Voice Mail Service Via Message Center Interface (MCI)

Action
Action
Action
(MCI)
If guest station is busy or does not answer, the
call is forwarded to Voice Mail.
Guest station's message waiting lamp is lit.
Guest station's message waiting lamp is turned
off.
If the station is busy, reorder tone is heard (when
guest station doesn't answer, it becomes a
Recall).
A message is left in Voice Mail.
Guest station's message waiting lamp is lit.
Result
Result
Result
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