NEC NEAX2400 IMX Features Manual page 48

A-58
Service Conditions (cont'd)
4. If the guest station goes off-hook after the Attendant presses the WKUP key, but before the Attendant
presses the START key, the guest and Attendant will be connected.
5. The system reports the Wake-Up call as "called" at the time it rings in at the WKUP key.
6. An incoming Wake-Up call to the Console that is not answered will not time out. The system will not
divert unanswered Wake-Up calls to AUTOMATIC WAKE-UP [A-10]. AUTOMATIC WAKE-UP [A-
10], AUTOMATIC WAKE-UP – HOTEL ATTENDANT [A-58], and VIP Wake-Up are mutually
exclusive.
7. System audit shows "Attendant-called" when the Console rings for a Wake-Up call, and shows
"Attendant-answered" when the Attendant answers the call. Wake-up result is sent to PMS.
8. The console displays "ATC", and no other result is sent to PMS when the Attendant answers the call.
9. Setting and cancelling WAKE-UP services are restricted from administration stations, the Console, the
PMS Terminal, a Front Desk Terminal, or predetermined Special Administration Station if the feature was
set by the guest room station. These restrictions are programmable with the system data.
10. AUTOMATIC WAKE-UP [A-10] and WAKE-UP ANNOUNCEMENT – HEADSTART [W-2]
execution remain the same.
11. VIP Wake-Up Variation: Guest stations are given the VIP status via the PMS computer. When
AUTOMATIC WAKE-UP [A-10] is set to the VIP guest station and it is time for the guest to be
awakened, the call will ring the Console. When answered, the call is extended by the Attendant to the
guest. The guest will be greeted by the attendant rather than a recorded announcement.
a.) An incoming VIP Wake-Up call to the Console will ring up to three minutes. If the Attendant
does not answer after three minutes, the system will divert the VIP Wake-Up to AUTOMATIC
WAKE-UP [A-10]. The service conditions of AUTOMATIC WAKE-UP [A-10] will apply.
b.) VIP Wake-up processing can be canceled by the Console.
c.) When the VIP Wake-Up is attempted for a guest station, a station check at the Console for that
station will display "CLD" while the console rings. The Console displays "ANS" when the
Attendant is called.
d.) If the attendant detects an overload of incoming Hotel Attendant Assistance Wake-Up calls,
processing of the calls can be altered. The attendant seizes a loop and dials the Hotel Attendant
Assistance Wake-up cancel code. The calls will be handled as AUTOMATIC WAKE-UP [A-10]
calls. This ensures that the guests are awakened in a timely manner. When the overload is
determined to be over, the Attendant seizes an idle loop and dials the Hotel Attendant Assistance
Wake-up reactivate code.
12. Automatic Wake-Up hotel attendant assistance overrides Do Not Disturb.
Page 36
Automatic Wake-up – Hotel Attendant
NEAX2400 IMX Hotel Features and Specifications
NDA-24245, Issue 2