Toshiba Perfecptione Installation And Maintenance Manual page 134

PROGRAMMINGPROCEDURES
SECTION 200-255-305
FEBRUARY1992
(LNNX denotes the station port number
of the electronic telephone that is to be
assigned as an attendant position. Up to
eight port numbers may be entered in
any one line.)
PEX (PERCEPTIONex Indication)-Designates
whether the system being utilized is a PERCEP-
TIONex.
Enter: Y or N.
CDA (Call Distribution Algorithm)-Offers two
algorithms that the system can choose to process
incoming calls that are in queue. The two algo-
rithms offered are:
NAF = Next Available First.
MIF = Most Idle First.
Incoming calls can be routed to either an agent
that is next available, or one that is most idle. This
prompt only applies to ACD groups and NOT to
Master Distributed Hunt Groups. This is a sys-
tem wide promptwhich applies to all ACD groups.
Only one type of distribution can be selected for
all ACD groups used in the system. The default
entry to the CDA prompt is the NAF algorithm.
Enter: NAF or MIF.
SCL (Stroke Count Length)-Defines the length
of a Stroke Count Code (Call Record Identifier)
that has to be entered. The Stroke Count feature
allows an ACD agent to use the agent station's
dial keypad to register up to a four-digit code (this
code is optional). For example, a stroke code can
be designated for response(s) to various sales
campaigns, or calls from a particular location.
The code entered will be sent to the MIS proces-
sor or recorded by SMDR in the account code
field. If an MIS processor is connected, only 1,2,
or None digit code length may be entered. With-
out the MIS processor, up to 4 or None digit code
length may be entered. Enter the digit 1, 2, 3, or
4 representing the code length to be used. The
default entry to the SCL prompt is NONE.
Enter: The digit 1, 2, 3, or 4, or NONE.
MIS (MIS Machine)-Defines whether the system
is connected to the MIS machine. A "Y" entry
indicates that the system is connected to-the MIS
machine, and an "N" entry indicates that it is not.
Enter: Y or N.
AHA (ACD Handsfree Answerback)--Defines the
system-wide availability of an Auto-Answer fea-
ture for the ACD station. When an ACD agent
position is in auto-answer mode (EKT/DKT fea-
ture ONLY), the system will provide the agent
position with an audible burst of tone (zip tone)
before connecting the agent to the incoming
ACD call. Two entries are available for this
mode:
Y = Auto-answer feature for the ACD station
is possible.
N = Auto-answer feature for the ACD station
is not possible.
The default entry to the AHA prompt is N.
Enter: Y or N.
HVP (Handset Volume Preset Level )-Defines the
system-wide preset of all digital telephones for
the handset's initial off-hook volume level. This
level can be changed with the digital telephone's
volume control button while the handset is off-
hook. It will return to the preset level in this
program after the handset is placed on-hook (for
the next call). The volume level range for digital
telephone handsets is 0 - 8, with 0 as the lowest.
Anytime a handset is off-hook, its volume level
can be adjusted anywhere between 0 - 8. The
level setting established in this program, how-
ever, can only be from 1 - 4. The default entry to
the HVP prompt is 2.
Enter: The digit 1,2, 3, or 4.
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